Customers With Disabilities
  • Shop

    Order Services

    See All Plans & Bundles

    Special Deals



    Current Customers

    Add or Change Services

    Renew or Change Bundle

    Find out which Verizon services are available at your address.

  • My Verizon

    Email & Calls

    Check Email

    Bill & Payment

    View Bill

    Pay Final Bill

    Manage Auto Pay

    Manage Paper Free Billing

    My Services

    Add or Change Services

    Suspend My Service

    Renew or Change Bundle

    Review Account

    Manage My Internet

    Manage My Voice


    My Rewards+

    Manage My Rewards+

    Refer a Friend




  • Support

    Community help





    Search Support

    Connect with us

    Verizon on Facebook Verizon on Twitter Verizon on Google Plus Verizon on YouTube

  • Watch Fios

    Watch thousands of your favorite TV shows and movies On Demand and Live. Rent or buy your favorites
    and watch them on any device. Or, check what's on tonight and program your DVR. You can do it all!

    Watch Free TV & Movies



    Rent or Buy

    Set your TV Viewing Experience

  • Trending

    Check out this personalized, real-time feed featuring the latest content and entertainment from around the Web including new headlines, sports, entertainment and more.

    News & Lifestyle

    Have a laugh, learn a trick and discover the awesomeness of Fios. Explore Fios Lounge today.

    Fios Lounge






Support   |
Check Out All The Ways In-Home Agent Can Help You

We continue to add ways to help you manage the services you have, and when needed, detect and resolve any problems you may encounter. Whether you are using PC or a Mac, if you need help with your TV, Phone, or Internet, we can help you get back on track.

  • Activate Set Top Box
  • Quick Fix Set Top Box
  • Diagnose Set Top Box/DVR
  • Activate CableCARD
  • Use Parental Controls
  • Remove Parental Controls
  • Set Favorite Channels
  • Set Up Remote Control
  • Order a Remote Control
  • Set Up More Services
  • Learn Internet Service Basics
  • Set Up Verizon Email Account
  • Fix Verizon Email Account
  • Add Additional Email Accounts
  • Display Subaccount Details
  • Set Up Wi-Fi On Devices
  • Retrieve Router Settings
  • Set Up Router Password
  • Fix Connectivity Issues
  • Retrieve Wi-Fi Security Key
  • Reset Voice Mail Passcode
  • Reset Voice Portal PIN
  • Set Up Voice Mail
  • Listen to Voice Mail Messages
  • List Voice Mail Command Codes
  • Get Live Chat Support
  • Digital Voice FAQs
  • Prevent Missed Calls
  • Manage Digital Voice
  • Viewing TV Setup Diagrams

What customers are saying...

"Wow! That is an incredible tool to be able to reset the TV online"

"Very useful to get the Voice Mail Access Number"

"Very easy to follow. Thanks!"

"Very impressive. Software was easy to navigate through. Thank you!"

"I was impressed. It helped very much"

My Verizon

  • Check Email
  • Add or Change Services
  • Suspend My Service
  • Renew Your Contract
  • Manage Services
  • Announcements

Support Tools

Watch Fios